Refund Policy

If you purchase a product from our website and you are not happy with it for any reason, you can return it to us and we will refund your card for the full amount. No questions asked.

To be eligible for a full refund you need to make sure that:

  1. You contact us within 30 days from the date of receiving your product
  2. You arrange for and pay for the return using a trackable carrier (UPS, DHL or similar).

Please follow these steps to return the product to us:

  1. Email us at to let us know you will be returning the product.
  2. Send the product to our returns address

For UK orders:

Goods In Department
THERA Nordic UK Ltd
James and James Fulfillment
Rhosili Road

For US orders:

Goods In Department
THERA Nordic
4545 Mariotti Ct Unit J
FL 34233

For EU orders:

THERA Nordic UK Ltd
James and James Fulfilment (EU)
BF Global Warehouse BV
Witveldweg 40
NL 5951 AV
Belfeld, Netherlands


    1. Wait for your refund. The refund will be processed within 48 hours of the product reaching our warehouse.

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