Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by us after each successful renewal.
For example, if you started a 2-weekly subscription, then we will automatically charge your card every 2 weeks and you will get the products to your doorstep at the same time, without the need to place the order by yourself!
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it. For our subscriptions that is usually a minimum of 3 payments in order to receive the discount.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. Or you will find a "Manage my subscriptions" button in the footer of the website.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.
What if product prices change while I am on my subscription?
The subscriptions are always at minimum three billing cycles long. If product price changes during this time, you are eligible to keep your price. The system should apply the change automatically, but in case this doesn't happen, we will refund you the difference.
